Exchanges and returns

Try it on. Keep the seal intact.

Check the fit and finish before removing the security seal. The full policy follows.

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We maintain high standards of quality for every piece we ship. If you are not entirely satisfied with your purchase, please review the policy below.

1. The security seal

To ensure that all returned items are in their original, unworn condition, every Savea piece ships with a security plastic seal tag. Returns or exchanges are accepted only if the seal is perfectly intact. If the seal has been cut, broken, tampered with or removed, the product is no longer eligible for a return, refund or exchange. We strongly recommend checking the fit and quality of your garment before removing the tag.

2. Return window

You have 7 days from the date of delivery to initiate a return request. Requests made after this period cannot be accepted.

3. Eligibility

To be eligible for a return, your item must be unworn, unwashed and in the same condition you received it; free from any scents such as perfume or detergent and any stains such as makeup or deodorant; in its original packaging with all labels attached; and with the security seal tag completely undisturbed.

4. How to initiate a return

We handle all support personally. Email contact@shopsavea.com with your order ID and attach a clear photo showing the intact security seal tag on the product. Once we review and approve the request, we send instructions for the pickup or shipping process.

5. Refunds

Once we receive and inspect your return, we notify you of the approval or rejection of your refund. Approved refunds are processed back to your original method of payment within 7 to 10 business days. Original shipping charges are non-refundable.

6. Exchanges

If you need a different size, follow the return process above and specify the new size required. Exchanges are subject to stock availability.